Functional Skills Courses

Free
All Levels

Negotiation Skills – Sales

The ability to negotiate and close deals with clients and …

Free

Negotiation Skills – Sales

4 hours
All Levels
What you'll learn
Identify the key behaviors and attitudes of a skillful negotiator.
Understand the role that body language, speech, and words play in creating influence.
Differentiate between Interests and Positions.
Understand key concepts like the Negotiation Range and Settlement and Resistance Points.
Discover the power of providing Options.
Understand key concepts like BATNA, WATNA, PIOC.
Understand the negotiation process.
Free
Beginner

Negotiation for Internal Teams

The ability to negotiate and close deals with vendors, service …

Free

Negotiation for Internal Teams

4 hours
Beginner
What you'll learn
Identify the key behaviors and attitudes of a skillful negotiator.
Understand the role that body language, speech, and words play in creating influence.
Differentiate between Interests and Positions.
Understand key concepts like BATNA and WATNA.
Preparation for Negotiations (Target Point, Settlement Point, Starting Point and Bargaining Range).
Concept of Opening Statements and Identifying Interests (FPIS and 4W questions).
Making Offers and Counter Offers (Variables, Concessions, Wish List, Options etc).
Reach an Agreement (Concepts of BATNA and WATNA).
Behavioral Tools in Negotiation (Anchoring, Availability and Framing Bias).
Handling Tactics.
Free
Beginner

Stakeholder Engagement

Most projects, processes and product implementations run into problems because …

Free

Stakeholder Engagement

3.5 hours
Beginner
What you'll learn
Map and identify critical stakeholders.
Move stakeholders from Unaware to Leading state.
Engage stakeholders proactively and by using the most appropriate technique.
Appreciate the importance of trust and relationship building in stakeholder engagement
Free
Intermediate

Relationship Management

Successful people understand the importance of building and maintaining strong …

Free

Relationship Management

4 hours
Intermediate
What you'll learn
Learn to build strong relationships with stakeholders
Apply the 5 rules of relationship management
Establish and maintain a connection with stakeholders
Stakeholder management as a professional skill
Free
Intermediate

Storycrafters – Storytelling in Sales

Storytelling can dramatically improve sales conversations when used appropriately. Sales …

Free

Storycrafters – Storytelling in Sales

6 hours
Intermediate
What you'll learn
Appreciate the power of storytelling in sales
Identify the sales story archetypes
Weave stories into sales presentations
Use storytelling techniques to make high-impact presentations to customers and clients
Use storytelling techniques to influence customers
Present with impact and authenticity (Web conference, Telephone, Face-to-Face)
Practice telling through a variety of mediums
Free
Intermediate

Hiring Right Interviewing Skills Training Advanced

Become a certified BEI (Behavioral Event Interviewing) practitioner with Skills …

Free

Hiring Right Interviewing Skills Training Advanced

6 hours
Intermediate
What you'll learn
Recognise the impact of cognitive biases on the interview process
Develop an appreciation for structured interviewing and the Behavioural Event Interview (BEI) technique
Apply the BEI process using the STAR technique
Explore and apply the 5Ws process for conducting technical interviews
Appreciate the importance of taking notes and rating scientifically
Free
Intermediate

Hiring Right: Interviewing Skills Training Intermediate

Develop proficiency in using the Behavioral Event Interview technique …

Free

Hiring Right: Interviewing Skills Training Intermediate

4 hours
Intermediate
What you'll learn
Recognise the impact of cognitive biases on the interview process
Develop an appreciation for structured interviewing and the Behavioural Event Interview (BEI) technique
Apply the BEI process using the STAR technique
Appreciate the importance of taking notes and rating scientifically
Free
Beginner

Hiring Right: Interviewing Skills Training Foundations

Apply the Behavioral Event Interview method to assess soft and …

Free

Hiring Right: Interviewing Skills Training Foundations

2 hours
Beginner
What you'll learn
Develop an appreciation for structured interviewing and the Behavioural Event Interview (BEI) technique
Apply the BEI process using the STAR technique
Practice interviewing using the STAR technique
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