Functional Skills Courses

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All Functional Skills Courses

We found 6 courses available for you
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Free

Negotiation Skills – Sales

4 hours
All Levels

The ability to negotiate and close deals with clients and …

What you'll learn
Identify the key behaviors and attitudes of a skillful negotiator.
Understand the role that body language, speech, and words play in creating influence.
Differentiate between Interests and Positions.
Understand key concepts like the Negotiation Range and Settlement and Resistance Points.
Discover the power of providing Options.
Understand key concepts like BATNA, WATNA, PIOC.
Understand the negotiation process.
Free

Negotiation for Internal Teams

4 hours
Beginner

The ability to negotiate and close deals with vendors, service …

What you'll learn
Identify the key behaviors and attitudes of a skillful negotiator.
Understand the role that body language, speech, and words play in creating influence.
Differentiate between Interests and Positions.
Understand key concepts like BATNA and WATNA.
Preparation for Negotiations (Target Point, Settlement Point, Starting Point and Bargaining Range).
Concept of Opening Statements and Identifying Interests (FPIS and 4W questions).
Making Offers and Counter Offers (Variables, Concessions, Wish List, Options etc).
Reach an Agreement (Concepts of BATNA and WATNA).
Behavioral Tools in Negotiation (Anchoring, Availability and Framing Bias).
Handling Tactics.
Free

Relationship Management

4 hours
Intermediate

Successful people understand the importance of building and maintaining strong …

What you'll learn
Learn to build strong relationships with stakeholders
Apply the 5 rules of relationship management
Establish and maintain a connection with stakeholders
Stakeholder management as a professional skill
Free

Storycrafters – Storytelling in Sales

6 hours
Intermediate

Storytelling can dramatically improve sales conversations when used appropriately. Sales …

What you'll learn
Appreciate the power of storytelling in sales
Identify the sales story archetypes
Weave stories into sales presentations
Use storytelling techniques to make high-impact presentations to customers and clients
Use storytelling techniques to influence customers
Present with impact and authenticity (Web conference, Telephone, Face-to-Face)
Practice telling through a variety of mediums
Free

Hiring Right: Interviewing Skills Training Advanced

6 hours
Intermediate

Become a certified BEI (Behavioral Event Interviewing) practitioner with Skills …

What you'll learn
Recognise the impact of cognitive biases on the interview process
Develop an appreciation for structured interviewing and the Behavioural Event Interview (BEI) technique
Apply the BEI process using the STAR technique
Explore and apply the 5Ws process for conducting technical interviews
Appreciate the importance of taking notes and rating scientifically
Free

Hiring Right: Interviewing Skills Training Intermediate

4 hours
Intermediate

Develop proficiency in using the Behavioral Event Interview technique …

What you'll learn
Recognise the impact of cognitive biases on the interview process
Develop an appreciation for structured interviewing and the Behavioural Event Interview (BEI) technique
Apply the BEI process using the STAR technique
Appreciate the importance of taking notes and rating scientifically