Functional Skills Courses

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Free
All Levels

Hiring Right

Free

Hiring Right

3.5 hours
All Levels
What you'll learn
Recognize the impact of cognitive biases on the interview process
Develop an appreciation for structured interviewing and the Behavioral Event Interview (BEI) technique
Apply the BEI process using the STAR technique
Develop an appreciation for exhaustive note taking in the interview process
Use the laddering technique to rate candidates
Free

Negotiation Skills – Sales

4 hours
Intermediate
What you'll learn
Identify the key behaviours and attitudes of a skilful negotiator
Understand the role that body language, speech, and words play in creating influence
Differentiate between Interests and Positions
Understand key concepts like the Negotiation Range and Settlement and Resistance Points
Discover the power of providing Options
Understand key concepts like BATNA, WATNA, PIOC
Understand the negotiation process
Free

Negotiation Skills – Internal Teams

4 hours
Intermediate
What you'll learn
Identify the key behaviors and attitudes of a skillful negotiator
Reach an Agreement (Concepts of BATNA and WATNA)
Differentiate between Interests and Positions
Understand key concepts like BATNA and WATNA
Preparation for Negotiations (Target Point, Settlement Point, Starting Point and Bargaining Range)
Concept of Opening Statements and Identifying Interests (FPIS and 4W questions)
Making Offers and Counter Offers (Variables, Concessions, Wish List, Options etc)
Understand the role that body language, speech, and words play in creating influence
Behavioral Tools in Negotiation (Anchoring, Availability and Framing Bias)
Handling Tactics
Free

Working from Home – Best Practices

2 hours
Intermediate
What you'll learn
Apply the best practices to follow when attending virtual meetings
Learn about the importance of good work from home practices
Apply the best practices to organize and conduct meetings
Learn the best ways to close a virtual meeting
Familiarize yourself with the things to avoid when working from home
Free

Communicating with Impact

6 hours
Intermediate
What you'll learn
Use the Who-What-How framework to prepare your communication and message
Use the concept of Ethos-Pathos-Logos to construct your message
Use the Power of 3 to structure your communication
Use storytelling techniques to create long lasting impact
Free

Influence Without Authority

3.8 hours
Intermediate
What you'll learn
Identify strategies to influence through credibility
Identify strategies to influence using a mix of logic and emotional appeal
Identify the strategies to be more persuasive
Explore negotiation strategies
Strategies of Influence
Persuasion techniques
Ethos, Pathos, Logo
Principles of Persuasion
Principles of Negotiation
Free
Intermediate

Strategic Thinking

Free

Strategic Thinking

4.5 hours
Intermediate
What you'll learn
Develop a strategic thinking mindset
Understand common biases and pitfalls that stop us from being strategic thinkers
Understand the process of thinking strategically
Apply the strategic thinking process to a broad range of problem
Cognitive biases that impact strategic thinking
The strategic thinking guidebook
Free
Intermediate

Driving Engagement

Free

Driving Engagement

3.5 hours
Intermediate
What you'll learn
Learn the five styles of conflict management
Recognize the impact of not applying the same on levels of trust and overall morale
Place each team member on the Skill/Will Matrix based on attitude and work performance
Learn about intrinsic and extrinsic factors of motivation
Understand the value drivers of team members
Learn how to motivate each team member in a unique way
Create a “Speak Up” culture by driving open conversations and creating safe spaces
Free
Intermediate

The Empathic Way

Free

The Empathic Way

3 hours
Intermediate
What you'll learn
Appreciate the importance of demonstrating empathy in the workplace
Be mindful of the other person’s needs, motives and actions and act accordingly
Utilise a toolkit of communication skills to engage in more empathetic interactions in different workplace scenarios
Free

The Art of Questioning

4 hours
All Levels
What you'll learn
Become proficient in asking questions with internal and external stakeholders
Ask questions to gain insights, probe, clarify, and summarize information
Ask questions to identify root causes and to explore issues
Ask questions to interview and capture needs of internal and external stakeholders