Functional Skills Courses

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Free

Negotiation for Internal Teams

4 hours
Beginner

The ability to negotiate and close deals with vendors, service …

What you'll learn
Identify the key behaviors and attitudes of a skillful negotiator.
Understand the role that body language, speech, and words play in creating influence.
Differentiate between Interests and Positions.
Understand key concepts like BATNA and WATNA.
Preparation for Negotiations (Target Point, Settlement Point, Starting Point and Bargaining Range).
Concept of Opening Statements and Identifying Interests (FPIS and 4W questions).
Making Offers and Counter Offers (Variables, Concessions, Wish List, Options etc).
Reach an Agreement (Concepts of BATNA and WATNA).
Behavioral Tools in Negotiation (Anchoring, Availability and Framing Bias).
Handling Tactics.
Free

Stakeholder Engagement

3.5 hours
Beginner

Most projects, processes and product implementations run into problems because …

What you'll learn
Map and identify critical stakeholders.
Move stakeholders from Unaware to Leading state.
Engage stakeholders proactively and by using the most appropriate technique.
Appreciate the importance of trust and relationship building in stakeholder engagement
Free

Hiring Right: Interviewing Skills Training Foundations

2 hours
Beginner

Apply the Behavioral Event Interview method to assess soft and …

What you'll learn
Develop an appreciation for structured interviewing and the Behavioural Event Interview (BEI) technique
Apply the BEI process using the STAR technique
Practice interviewing using the STAR technique