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Free
The Art of Performance Feedback
What you'll learn
Be conscious of biases that impact the feedback process
Prepare for a feedforward discussion with team members using GIF (Goals-Insights-Future) technique
Follow the STAR or the approach to provide specific feedback
Handle various employee scenarios during a feedforward discussion
Use the organizations rating scale to rate team members
Discuss ratings with team members
Setup system and mechanism for ongoing developmental feedback
Free
Developing a Coaching Mindset
What you'll learn
Develop a coaching mindset and a coaching habit
Ask effective questions that trigger thought, reflection, and dialogue
Follow a structure process to drive and document a coaching conversation
Free
The Art of Giving Feedback
What you'll learn
Be conscious of biases that impact the feedback process
Follow the STAR technique to provide specific feedback
Handle various employee scenarios during a feedforward discussion
Setup system and mechanism for ongoing developmental feedback
Free
Assertive Communication
What you'll learn
Frame their responses/constraints by using techniques like “conditional yes” and “diplomatic no”
Disagreeing by structuring their communication and having the main objective in mind
Establish a common ground and work towards finding win-win solutions
Apply the assertiveness techniques to overcome workplace challenges
Free
Structured Business Communication
What you'll learn
Define the goal and target audience of your communication
Structure their communication using frameworks for maximum impact
Use checklists to write with proficiency, brevity, and clarity
Apply models to speak, listen, question, and articulate effectively
Understand body language and non-verbal cues
Articulate their communication and adapt it to their audience
Free
Fundamentals of Effective Communication
What you'll learn
Deliver their information with the 6 core values of communication in mind
Improve their questioning skills using the 5 types of questions
Understand and apply the 3 levels of listening
Apply the Emotions vs Information Matrix
Communicate using the ARID model (Ask-Remind-Inform-Discover
Free
Developing and Leading Resilient Teams
What you'll learn
Cultivating a resilient mindset that adapts to change
Applying day-to-day practices that improve personal resilience
Being a trusted leader and building a positive team culture
Leading a team with empathy and support
Free
Driving Change
What you'll learn
Appreciate the importance of structured change management
Adopt a communication and leadership that is style most appropriate during a phase of rapid change
Develop an understanding of the Kubler Ross Change Curve
Identify the stages of change adoption and how to work through each stage
Balancing emotions and information during a change process
Free
The Empathetic Way
What you'll learn
Appreciate the importance of demonstrating empathy at the workplace
Use the 3-part framework of Sensing-Seeking-Acting to display emotional intelligence at work
Be mindful of team member’s needs, motives and actions and act accordingly
Utilize a toolkit of communication skills to engage in more empathetic interactions in different workplace scenarios
Free
Negotiation Skills – Sales
What you'll learn
Identify the key behaviors and attitudes of a skillful negotiator.
Understand the role that body language, speech, and words play in creating influence.
Differentiate between Interests and Positions.
Understand key concepts like the Negotiation Range and Settlement and Resistance Points.
Discover the power of providing Options.
Understand key concepts like BATNA, WATNA, PIOC.
Understand the negotiation process.
