Professional Excellence Courses

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All Professional Excellence Courses

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Free

Assertive Communication

2.5 hours
Intermediate

Skills Cafe training on being assertive and conflict management while …

What you'll learn
Frame their responses/constraints by using techniques like “conditional yes” and “diplomatic no”
Disagreeing by structuring their communication and having the main objective in mind
Establish a common ground and work towards finding win-win solutions
Apply the assertiveness techniques to overcome workplace challenges
Free

Structured Business Communication

2.5 hours
Intermediate

In business, communication is key. Knowing how to get your …

What you'll learn
Define the goal and target audience of your communication
Structure their communication using frameworks for maximum impact
Use checklists to write with proficiency, brevity, and clarity
Apply models to speak, listen, question, and articulate effectively
Understand body language and non-verbal cues
Articulate their communication and adapt it to their audience
Free

Fundamentals of Effective Communication

2.5 hours
Intermediate

Our business landscape is rapidly changing. Our scope of interaction …

What you'll learn
Deliver their information with the 6 core values of communication in mind
Improve their questioning skills using the 5 types of questions
Understand and apply the 3 levels of listening
Apply the Emotions vs Information Matrix
Communicate using the ARID model (Ask-Remind-Inform-Discover
Free

The Personal Resilience Program

4 hours
Beginner

Our bodies and our minds are like bridges. They withstand …

Free

Stakeholder Engagement

3.5 hours
Beginner

Most projects, processes and product implementations run into problems because …

What you'll learn
Map and identify critical stakeholders.
Move stakeholders from Unaware to Leading state.
Engage stakeholders proactively and by using the most appropriate technique.
Appreciate the importance of trust and relationship building in stakeholder engagement
Free

First Principles Thinking

5 hours
Intermediate

First principle thinking is a method of problem solving in …

What you'll learn
Appreciate the importance of First Principles Thinking as a method of problem solving
Understand the factors that act as hindrances to problem solving
Create processes to apply First Principles Thinking
Use First Principles Thinking to innovate and find creative solutions
Free

Personal Goal Setting

4 hours
Beginner

In today’s everchanging world are goals still relevant? In fact, …

What you'll learn
Develop an appreciation for goal setting
Understand the three levels of defining a goal
Identify the factors that lead to poor goal setting
Discover techniques to develop goal agility
Free

Working with a Growth Mindset

4 hours
Intermediate

Mindset is the belief that we carry about our self. …

What you'll learn
Explore the difference between a fixed mindset versus a growth mindset
Understand the attributes of a growth mindset
Identify opportunities to display a growth mindset
Develop a growth mindset among team members