Courses

We found 51 courses available for you
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Free

Coaching and Developing planning

3.5 hours
Intermediate

The Skills Cafe Coaching Conversations training helps managers have coaching …

What you'll learn
Develop a coaching mindset and a coaching habit
Ask effective questions that trigger thought, reflection, and dialogue
Follow a structure process to drive and document a coaching conversation
Free

The Art of Giving Feedback

4 hours
Intermediate

Nothing engages, nurtures, and motivates employees more than a well …

What you'll learn
Be conscious of biases that impact the feedback process
Prepare for a feedforward discussion with team members using GIF
Follow the STAR technique to provide specific feedback
Handle various employee scenarios during a feedforward discussion
Use the organizations rating scale to rate team members
Discuss ratings with team members
Setup system and mechanism for ongoing developmental feedback
Free

Assertive Communication

2.5 hours
Intermediate

Skills Cafe training on being assertive and conflict management while …

What you'll learn
Frame their responses/constraints by using techniques like “conditional yes” and “diplomatic no”
Disagreeing by structuring their communication and having the main objective in mind
Establish a common ground and work towards finding win-win solutions
Apply the assertiveness techniques to overcome workplace challenges
Free

Structured Business Communication

2.5 hours
Intermediate

In business, communication is key. Knowing how to get your …

What you'll learn
Define the goal and target audience of your communication
Structure their communication using frameworks for maximum impact
Use checklists to write with proficiency, brevity, and clarity
Apply models to speak, listen, question, and articulate effectively
Understand body language and non-verbal cues
Articulate their communication and adapt it to their audience
Free

Fundamentals of Effective Communication

2.5 hours
Intermediate

Our business landscape is rapidly changing. Our scope of interaction …

What you'll learn
Deliver their information with the 6 core values of communication in mind
Improve their questioning skills using the 5 types of questions
Understand and apply the 3 levels of listening
Apply the Emotions vs Information Matrix
Communicate using the ARID model (Ask-Remind-Inform-Discover
Free

Developing and Leading Resilient Teams

3 hours
Intermediate

Our bodies and our minds are like bridges. They withstand …

What you'll learn
Cultivating a resilient mindset that adapts to change
Applying day-to-day practices that improve personal resilience
Being a trusted leader and building a positive team culture
Leading a team with empathy and support
Free

Driving Change

3.5 hours
Intermediate

The velocity and force of change has increased tremendously in …

What you'll learn
Appreciate the importance of structured change management
Adopt a communication and leadership that is style most appropriate during a phase of rapid change
Develop an understanding of the Kubler Ross Change Curve
Identify the stages of change adoption and how to work through each stage
Balancing emotions and information during a change process
Free

The Empathetic Way

3.5 hours
Intermediate

Everyone comes into the workplace with a knowledge of their …

What you'll learn
Appreciate the importance of demonstrating empathy at the workplace
Use the 3-part framework of Sensing-Seeking-Acting to display emotional intelligence at work
Be mindful of team member’s needs, motives and actions and act accordingly
Utilize a toolkit of communication skills to engage in more empathetic interactions in different workplace scenarios