Deep Listening

Skills Cafe

About This Course

“Seek first to understand, then to be understood.” – Steven Covey

In this age of information, it is essential to listen to and understand what is being said before responding to it. This micro workshop focuses on developing deep listening skills, being open to feedback, and being attentive during meetings and conversations.


Curated videos and listening exercises

Skill drill 1: What Makes Us Poor Listeners

In this skill drill, participants will explore the reasons for poor listening and the problems that come with it. Participants will also discover how mindful listening can enhance their work performance and improve their relationships at work and in life.

Skill Drill 2: Deep Listening Practice

This session is driven through short group processes, role plays, and exercises. In this skill drill, participants will discover and apply the principles of deep listening.

These principles include:

  • listening without forming opinions and judgments
  • practicing focusing
  • listening without preparing
  • leading through questions and following through listening
  • listening with all senses
  • establishing deep connections
  • being present to what is not said

Skill drill 3: Listening in Meetings

In this skill drill, participants will use the principles of deep listening to create safe listening spaces. They will learn to apply this practice when they are in team or group meetings.

Skill Drill 4: Listening Without Defence

In this skill drill, participants will use the principles of deep listening during the processes of listening to feedback, criticism, and new ideas.

Skill Drill 5: Listening and Taking Notes

In this skill drill, participants will learn the habit of taking notes. They will be taken through the advantages of note-taking and how it helps in processing information relayed in meetings, interviews, reviews, discussions, brainstorming, and other workplace settings.


  • Learner evaluation through an online survey
  • Learning nudges on days 1, 10, 30, and 60

Learning Objectives

Inculcate deep listening skills
Be mindful of what is being spoken in professional and personal spaces
Cultivate the habit of note-taking
Learn to listen to feedback and new ideas with an open mind

Target Audience

  • Individual Contributors
Deep Listening
Duration 4 hours

Material Includes

  • Workbook
  • Handouts
  • Nudge cards

Setup a Free Demo