Developing and Leading Resilient Teams

Skills Cafe

About This Course

Our bodies and our minds are like bridges. They withstand great stress and pressure from the heavy traffic of everyday life. However, over time, these stresses and strains can weaken the bridge. Resilience is our personal infrastructure to cope with the stresses, strains, crises, and demanding situations and bounce back from them. In short, resilience is the ability of the body and the mind to recover.

In this workshop, we use storytelling, group processes, and exercises to appreciate the importance of developing resilience and author a personal action plan for building resilience. We then, translate the personal action plan to develop a resilient team.

Pre-Work: Short videos to watch and a short self-report survey.

Skill Drill 1: The Resilience Mindset. (30 minutes)

Methodology: Stories and group reflection.

Some people can cope with setbacks and extreme events better than others. Turns out that these people share a few common traits:

  • The knowledge that what they are experiencing at the moment is not permanent; instead, only a phase.
  • Hold positive views about themselves, their abilities, and what the future holds.
  • Have an internal locus of control.
  • View themselves as fighters and not victims.
  • Take care of themselves – body and mind.

In this session, we share stories of resilience where people have bounced back from tough situations and setbacks and reflect and learn from these stories as a group.

Skill Drill 2: The Personal Hero’s Journey. (1 hour)

Methodology: Hero’s journey process and group reflection.

All of us have had moments when we have been tested physically, emotionally, and psychologically. Reflecting and learning from those moments can help us know what is unique about us and works for us. In this session, participants will use the Hero’s Journey framework to chart out a moment or incident from their own life where they have shown resilience. Participants will draw out their hero’s journey and share it with others in the group.

Based on this exploration, participants will write down their unique strengths and attributes, which will form the foundation of their personal resilience program.

Skill Drill 3: The Personal Resilience Program. (1 hour)

Methodology: Short activities, group processes, and exercises.

Building a personal resilience program can be simple. It is based on a few rules:

  1. Say Yes to:
    1. SHED (Sleep-Hydration-Exercise-Diet) by Sara Milne Rowe.
    2. Prioritizing – using personal Kanban.
    3. Controlling and exercising your choices – negotiating.
    4. Positive mindset and relationships.
  2. Say No to:
    1. Saying Yes to everything.
    2. Digital addiction.
    3. Energy sinks.
    4. Toxic relationships.

At the end of this session, participants will build a personal resilience program. This is a program that they can practice daily. Participants will be urged to maintain a log or journal to write their experiences for the next 15 days.

Skill Drill 4: Leading Resilient Teams. (1 hour)

Methodology: Group processes and reflection.

With a personal resilience program in place, participants will now be ready to explore strategies to support their teams in becoming more resilient. Participants will first apply the Empathy lens to understand the life stages, events, constraints that team members may be going through and then identify strategies to support their team members in becoming more resilient to external challenges. We will explore the Yes and No tools from the personal resilience program from the perspective of the team.

  • How can I get my team members to focus on SHED?
  • How can I help my team members say NO and prioritize better?
  • How can I help my team develop an appreciative and positive mindset?
  • How can I develop better team habits – communication, collaboration, working with an option b

Skill Drill 5: Reflection and Summary. (15 minutes)

A guided session to share learning and insights from the workshop.


  • Email nudges 2,5,10,12,15 days.
  • Post-workshop reflection cohort to discuss personal stories 1-month post the workshop.
  • Curated learning resources, videos, and book references.

Learning Objectives

Develop a personal resilience program
Role model the resilience behaviours with your team
Help you team members develop resilience


  • No prerequisites

Target Audience

  • Managers and leaders at all levels
Duration 3.8 hours

Material Includes

  • Curated learning resources, videos, and book references
  • Resilience action plan

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