The Empathic Way

Skills Cafe

About This Course

How well do you really understand and embrace the perspective of those around you? Everyone comes into the workplace with a knowledge of their own needs, desires, challenges, and constraints. But how well do we really understand each other?

This Skill Café virtual and simulation driven workshop enables individuals to be more mindful of the perspective of others in their day-to-day interactions. Through a series of processes and group simulations, the workshop will help participants understand the role of empathy in bringing about better communication, stronger trust-based relationships, and a more positive and productive work environment.

Takeaways- Concepts/Tools and Techniques 

  • The difference between empathy and sympathy
  • Exploratory and open-ended questioning as a tool to understand the other person’s perspective
  • Empathy and emotional intelligence
  • Empathetic communication guide – Empathy nudges

Pre-Work: A short self-survey, curated videos

Skill Drill 1: What is Empathy? (30 minutes)

Methodology: Stories, short group processes, scenarios and research on empathy.

Discover what is empathy and why is it critical at the modern workplace.

Skill Drill 2: Stepping Out, Stepping In (2 hours)

Methodology: Participants are divided into two groups. Groups 1 reads a situation from the perspective of person A and Groups 2 reads the same situation from the perspective of person B. They reconvene to address the situation. Do they show eagerness to understand each other or go with their own agenda? Do they seek to understand before wanting to be understood? Participants then, go back in their groups and solve multiple simulated scenarios to practice empathy. Scenarios map to everyday work situations. A leader board keeps participants engaged. Which team is most empathetic?

Understanding the world from different perspectives. Importance of questioning. Types of questions and how and when to use them. Understanding the world from different perspectives. Importance of questioning. Types of questions and how and when to use them.

Skill Drill 3: Reflection and Summary (30 minutes)

Facilitated discussion on using empathy nudges at work. Participants explore a a cheat sheet of questions, phrases, body language cues that help people practice empathy at work.


  • Email nudges 2,5,10,12,15 days
  • Post-workshop reflection cohort to discuss personal stories 1-month post the workshop
  • Curated learning resources, videos, and book references

Learning Objectives

Appreciate the importance of demonstrating empathy in the workplace
Be mindful of the other person’s needs, motives and actions and act accordingly
Utilise a toolkit of communication skills to engage in more empathetic interactions in different workplace scenarios


  • No prerequisites

Target Audience

  • Entry and mid-level executives. Perfect for Team Leaders and Managers.
Duration 3 hours

Material Includes

  • Workbook
  • Handouts
  • Curated resources

Setup a Free Demo