The Art of Questioning

SC
Skills Cafe

About This Course

“The answers you get depend on the questions you ask,”- Thomas Kuhn

Good questions are a key to effective communication. Questions help 

Pre-Workshop

Curated videos and reading material

Skill drill 1: Types of Questions

In this skill drill, participants will explore the different types of questions using a high-energy game. They will also examine each kind of question; when to use them and how to use them.

  • Open questions
  • Closed questions
  • Probing questions
  • Leading questions
  • Clarifying questions
  • Rhetorical questions

Skill Drill 2: Structured Questioning

This session is driven through short group processes, role plays, and exercises. In this skill drill, participants will explore the process of structured questioning. They will also learn how to apply the process of structured questioning to:

  • Identify customer/user needs )internal and external)
  • Conduct interviews
  • Conduct discussions with their manager/team member
  • Questions to identify the root cause of a problem – 5Whys
  • Questions to identify problems and issues – Socratic Questioning

Skill Drill 3: Questioning and Taking Notes

In this skill drill, participants will learn the habit of taking notes. They will explore the advantages of note-taking and how it helps in documenting information relayed in meetings, interviews, reviews, discussions, brainstorming, and other workplace settings.

Post-Workshop

  • Learner evaluation through an online survey
  • Learning nudges on days 1, 10, 30, and 60

Learning Objectives

Become proficient in asking questions with internal and external stakeholders
Ask questions to gain insights, probe, clarify, and summarize information
Ask questions to identify root causes and to explore issues
Ask questions to interview and capture needs of internal and external stakeholders

Target Audience

  • Individual Contributors
Questioning Skills
Free
Duration 4 hours
Language
English

Material Includes

  • Workbook
  • Handouts
  • Nudge cards

Setup a Free Demo