About This Course
Everyone comes into the workplace with a knowledge of their own needs, desires, challenges, life-stages, and constraints. Empathy is the ability to understand and share the feelings of another.
This Skill Café virtual workshop enables executives to be more mindful of their own emotions while working with empathy. Through a series of processes and group simulations, the workshop will help participants understand the role of empathy in creating a safe space, stronger trust-based relationships, and a more positive and productive work environment.
Skill Drill 1: The Business Case for Empathy
In this skill drill, participants will dive into the true meaning of empathy and its importance in the modern workplace. Here, we will also gain a deeper understanding of why we should all be bother about the emotional well-being of everyone around us. How trust plays a role in creating an environment of emotional safety.
Skill Drill 2: The 3-Part Framework
In this skill drill, the participants will be taken through the 3-part framework of cultivating empathy.
Part 1 – Sensing
Being aware of queues and picking up the signs both for your own self and your team. Understand the world from different perspectives.
Part 2 – Seeking
Using active questioning and communication techniques to gain insights and information. Importance of questioning. Types of questions and how and when to use them. Ensuring that the act of “Seeking” is done in a culturally appropriate manner.
Part 3 – Acting
Knowing what to do and what to avoid in typical situations. Balancing your needs with the other’s and identifying ways to work better together. Understanding the organizational protocols and best practice in typical situations.
Skill drill 3: Reflection and Summary
This skill drill involves a facilitated discussion wherein the participants will be prompted through questions, phrases, and body language cues. This summative exercise will help participants practice empathy at the workplace.
Post Workshop Support
- Refresher learning through mails and handouts
- Case Studies
- Group Processes
- No prerequisites