The Empathic Way

Skills Cafe

About This Course

Everyone comes into the workplace with a knowledge of their own needs, desires, challenges, life-stages, and constraints. Empathy is the ability to understand and share the feelings of another.
This Skill Café virtual workshop enables executives to be more mindful of their own emotions while working with empathy. Through a series of processes and group simulations, the workshop will help participants understand the role of empathy in creating a safe space, stronger trust-based relationships, and a more positive and productive work environment.

1. Session 1: The business case for empathy
What is empathy and why is it critical at the modern workplace. Why we should all be bother about the emotional well-being of everyone around us. How trust plays a role in creating an environment of emotional safety
Methodology: Stories, short group processes, scenarios, and research on empathy.

2.Session 2: The 3-part framework
•Part 1: Sensing: Being aware of queues and picking up the signs both for your own self and your team. Understand the world from different perspectives.
•Part 2 – Seeking: Using active questioning and communication techniques to gain insights and information. Importance of questioning. Types of questions and how and when to use them. Ensuring that the act of “Seeking” is done in a culturally appropriate manner.
Additional areas:
•What to do if a team member is reluctant to share or open-up?
•Handling sensitive issues
•Being aware of cultural nuances
•Handling bad news
•Part 3 – Acting: Knowing what to do and what to avoid in typical situations. Balancing your needs with the other’s and identifying ways to work better together. Understanding the organizational protocols and best practice in typical situations.

Methodology: Participants are divided into 6 groups. Groups 1, 3, 5 read a situation from the perspective of person A and Groups 2, 4, 6 read a situation from the perspective of person B. They reconvene to address the situation.
Sensing and Seeking: Do they pick-up the emotional queues? Do they show eagerness to understand each other or focus narrowly on their own agenda? Do they seek to understand before wanting to be understood? What queues do they pick up about the other person’s emotional state and their needs? How does the language change with greater awareness?

Acting: Armed with greater insights, participants then move to working out solutions, acting, responding, and finding unique solutions.

3.Session 3: Summary, debrief, and transfer to work.
Methodology: Facilitated discussion on using Empathy Nudges at work. Empathy Nudges is a cheat sheet of questions, phrases, body language cues that help people practice empathy at work.

•Workshop invitation and nomination email
•Pre-workshop connect learning material
•3.5 hours, virtual workshop
•Program workbook
•Feedback collection and reporting
•Post-program handouts

Program Methodology
•Group processes, Case studies, Gamified simulation

Post Workshop Support:
•Refresher Learning through mails and handouts

Learning Objectives

Appreciate the importance of demonstrating empathy at the workplace
Use the 3-part framework of Sensing-Seeking-Acting to display emotional intelligence at work
Be mindful of team member’s needs, motives and actions and act accordingly
Utilise a toolkit of communication skills to engage in more empathetic interactions in different workplace scenarios with
The difference between empathy and sympathy
The 3- part framework: Sensing-Seeking-Acting
Exploratory and open-ended questioning as a tool for seeking
Empathetic communication guide – Empathy nudges
Action guide to understand what to do in specific situations


  • No prerequisites

Target Audience

  • Managers - All Levels
Duration 3.5 hours

Material Includes

  • Workbook
  • Handouts
  • Curated resources

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