The Art of Performance Feedback


Nothing engages, nurtures, and motivates employees more than a well-conducted feedback discussion. Research has shown that employees who receive timely, proper, and structured feedback are more likely to stay engaged, motivated, and focused at work. The ability to conduct a good feedback discussion is a critical skill that all managers must develop. In this microworkshop, we will build critical skills to carry out a feedforward discussion.

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Program Outline

  • Skill drill 1: Develop awareness of biases

    Cognitive biases

    The objective of this session is to develop awareness about biases and recognize the impact they have on performance management. In particular, participants will explore the following biases: Availability heuristic, Halo effect, Recency effect, and the Confirmation bias

  • Skill drill 2: GIF and the spirit of feedforward

    Goals | Insights | Future Technique

    In this session, participants become aware of the feedforward process. Participants first use the Competence/Motivation matrix to map team members and then use the GIF technique for planning, gathering information, and identifying the desired outcomes from a performance review discussion. They then use the three-doors technique to structure a feedforward action plan.

  • Skill drill 3: Master the feedforward conversation

    Star Process

    In this session, participants explore and practice simple yet powerful techniques to master the feedforward discussion. Participants learn how to conduct feedforward discussions with various team members – high performers, poor performers, unhappy and demotivated team members etc.

  • Skill drill 4: Continuous developmental feedback

    Continuous feedback

    In this session, participants explore strategies for creating an environment of continuous review and feedforward. Int his session, we will explore techniques for structuring, scheduling, and conducting ongoing developmental discussions.

  • Skill drill 5: Proficiency assessment

    Participants will be required to conduct a series of online, simulated feedback discussions. Based on their ability to apply the techniques learned in the workshop, participants will receive a detailed proficiency report card. Note: this skill drill can also be completed post-workshop.

Post Workshop Support

Performance management tip cards, feedback guide. Refresher learning through emails -1, 10, 30, 60 days, and a post-test quiz. eLearning for just-in-time concept reinforcement.


  • Qualitative: Learner and direct report evaluation through an online survey
  • Quantitative: Proficiency assessment score

Workshop Details

  • Time: 5 hours
  • Target Audience: Mid to Senior Level Managers
  • Batch size: 20-25 participants

Photographs from our workshops


Based on 300 participants
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